Kogan.com.au (I once received a damaged product in the mail from them)
Logie Law (firm defending the insurance company that refused to accept liability and forced us to sue them despite the prima facie evidence being against them. Ultimately we won after much hassle)
Doogue & O'Brien Criminal Lawyers
Paul Horvath Solicitor
GYM AND FITNESS
Fitness First (stay away from their personal trainers. If you must use a trainer, insist on paying cash for each session, don't sign up to an automatic direct debit as they'll try to overcharge you)
McDonalds Australia (their Monopoly competition wasn't run honestly)
Jian Yao (Box Hill South; you may not get your bond back)
They delete your accumulated points each year and you have to start from scatch:
Phone: (03) 9349 1029
Where: 294-296 Lygon St, Carlton
Is Cafe Trevi the casual hang-out destination of Carlton?
I had previously been to Café Trevi with friends, and thought it was a nice, quaint restaurant located on Lygon Street where service was delivered with a smile. But it was only the second time I went, alone and without friends, that I had the mental attention span to truly savour the experience in a distraction-free environment.
The moment I entered the restaurant, I was greeted by a pleasant looking woman and cordially directed to my seat. At my seat, I began browsing the menu, and found a wide selection of food and drink choices.
From appetizers such as nachos, to pastas, pizza, risottos and seafood, the menu seemed to have it all.
On this particular day I was very hungry, so I selected an entree lasagna and a main woodfire vegetarian pizza, along with some water. Of the items I selected, I can confidently state that not one of them was sub-par, and indeed the lasagna was above average in its texture and taste. It had the right amount of cheese and was one of the better parts of my day (I'd been having a rough day at work). I can only speculate about the other items on the menu.
Although it's true that the pizza wasn't the best I've tasted, there's a certain charm to the pizzas at Café Trevi that cannot be denied. The presentation of the dishes was impeccable, and certainly it was not a wasted investment as far as my stomach was concerned.
On my way out of the restaurant, I was able to chat to the manager, an older man who seemed genuinely enthusiastic about the whole idea of customer service, making sure to relay some pertinent advice on the best way to get to the post office. I left well-fed and satisfied, with no complaints other than the reality that the food was a tad on the oily side.
Note: This is my own personal experience with this company, and not necessarily indicative of their general operations. You can choose to believe it or not believe it. I have not made a complaint to ACCC despite being entitled to act on their misleading and deceptive conduct because I don't think it's worth my time and the amounts of money involved are small.
I wanted my room and the hallway outside my room steam cleaned. I did a Google search and found CheapAsChips. After calling the number, the guy said it could be done for $66. They also advertise on the internet saying they can do 3 rooms for $66, so one room and a hallway seemed within that range.
When their man showed up, he asked me to help him carry his equipment into the house. I thought that was a bit unprofessional and rude, as I paid for a service not to help him. He also looked at the carpet and decided that it would have to be more expensive: $99 for a room and hallway. I replied that this was not what I had been quoted on the phone. He responded that the guy on the phone hadn't seen the state of the carpet which was apparently dirtier than normal.
Because I had already taken time out of my day to travel to my new rental house, and the guy had already showed up, I didn't want to reject him completely especially as I was moving in a few days into the new place. So I agreed if he could do one room for $70 that'd be fine.
However I am warning anyone else not to trust this company as they could have told me on the phone that their quote was not a genuine quote, but dependent on the state of the carpet. My carpet was probably only slightly more dirty than an average carpet (it was a bit old, that is true). I was not told about the quote being only indicative and not a genuine quote until the last minute. They should have informed me of all the details prior to me wasting time booking them.
And finally, the company's actual cleaning of the carpet was pretty average and a quick 10 minute job. It would've been nice for their man to vacuum the carpet before wetting it.
The main complaint I have is that some of the electronic items sold by Kogan.com.au are faulty or don't work well (e.g. poor video quality), and their after-sales support isn't great.
I bought a car dash camera from Kogan.com.au which has worked fine during the daytime (not very clear video quality at night). However sometimes the camera doesn't record anything at all except for audio. See for yourself. In addition, I've bought many other electronic items from that website (mostly spy technology) that turned out to be duds. In one case the item arrived damaged and I had to argue to get my money back and even had to email the boss at Kogan himself - Ruslan Kogan.
I only got the refund because I copied Kogan himself in my complaint email as I had met him previously for a coffee while soliciting donations for Liberty Australia.
So you're wondering how to pick a private lawyer. There are a lot of dodgy lawyers out there, with complete disregard for professional ethics and customer service. Here are some tips:
I think LegalAid and Community Legal Centres are fairly competent. So if you can avoid having to fork out for a private lawyer, because the matter is simple, try a free resource first. Essentially a private lawyer will charge a lot of money for doing the same job. However there are instances when you'll need to go with a private lawyer because LegalAid funding isn't available.