Thank you for your reply.
Your points are reset each year on your anniversary date - July 15th. This cycle, we only have one visit recorded for Wolverine on July 26th.
Please note that you can only begin earning rewards once your new card is active and linked to your account. If you were scanning your card without first linking it to your account, these visits are not recorded.
VillageCinemas Customer Service
1/ 500 Chapel
Street, South Yarra, VIC 3141
They delete your accumulated points each year and you have to start from scatch: